At BeautyHub, we are committed to delivering high-quality products and exceptional customer service.

Due to the nature of our products and hygiene standards, we have a strict policy regarding returns, refunds, and exchanges.

Please read the following carefully.

Returns & Exchanges

We do not offer refunds, returns, or exchanges unless the item(s) received are:

• Damaged at the point of delivery, or

• Lost in transit

We urge you to carefully inspect your package upon delivery. If your item is damaged, please do not accept the parcel and contact us immediately within 24 hours of delivery at support@beautyhub.ng with photos and details.

If your parcel is lost in transit, we will notify you as soon as we are aware.

If the parcel remains undelivered after 5 working days from that notice, we will issue a full refund to your bank account or the original payment method.

Refund Eligibility

To be eligible for a refund:

• The issue must be reported within 48 hours of delivery.

• The item must be unused, unopened, and in its original packaging.

• You must provide proof of purchase and clear photos of the damage.

Note: Sale items, personal care goods, and gift cards are non-refundable and non-returnable.

Wrong or Missing Item

If you received an incorrect item, please contact us with:

• The email address used to place your order

• Your order number

• Details of the missing or incorrect item

• A photo of the invoice and received items

We’ll work quickly to resolve the issue.

Exchanges

We offer like-for-like exchanges only for items that arrive damaged or defective.
Once your request is approved, a replacement will be arranged. If the item is out of stock, a full refund will be processed.

Important Notes

• We do not accept returns for items that have been opened, used, or not in their original condition.

• Items purchased on sale or as part of promotional offers cannot be returned or exchanged.

• If your order came with a free gift, it must also be returned in order to process your refund or exchange.

• We do not offer price adjustments for past orders.

Need Help?

For all refund or return inquiries, reach out to our Customer Care team via email:
📧 support@beautyhub.ng

We’re here to help make it right.