Frequently Asked Questions
Most frequent questions and answers
1. Does BeautyHub have a physical store?
Yes, we have a physical store located at 112 Herbert Macaulay Way, Ebute Metta East, Lagos.
3. How can I contact BeautyHub?
Email us at support@beautyhub.ng,Message us on any of our social media platforms: @beautyhubco.ng, or reach us via WhatsApp/Phone at +234 816 259 8682.
5. How long will my order take to arrive?
Delivery timelines are displayed at checkout and confirmed via email after your order is placed.
• Central Lagos: 1–3 business days
• Lagos outskirts & other Nigerian states: 3–7 business days
• International deliveries: 5–10 business days
Express delivery options are available for Lagos addresses.
7. How do I choose the right products?
You can use our AI skin analysis, Chat with us online, or visit us in-store for personalised recommendations.
9. Can I cancel or change my order?
Yes, cancellations or changes can be made before your order has been shipped. Once dispatched, changes or cancellations cannot be processed.
11. Do you offer refunds or exchanges?​
We do not typically offer refunds or exchanges. However, some exceptions may apply under specific terms. Please review our Returns & Exchange Policy for more information.
2. What are your opening hours?
Our store is open Monday to Saturday from 10:00 AM to 6:00 PM, excluding public holidays.
4. Are the products on BeautyHub authentic?
Yes. All products sold on BeautyHub are sourced directly from brands or authorised distributors to ensure quality, safety, and authenticity.
6. Do you deliver outside Nigeria?
Yes, we ship internationally. Shipping fees vary by destination and are calculated at checkout. Customs or import duties, if applicable, are the responsibility of the recipient.
8. Can I pick up my order instead of delivery?
Yes,You can pickup at our store located at 112 Herbert Macaulay Way, Ebute Metta East, Lagos.
10. Does BeautyHub offer skincare consultations?
Yes. We offer professional skincare consultations for customers who need more in-depth guidance beyond AI analysis.
