Frequently Asked Questions.
01. Orders & Delivery
How long will my order take to arrive?
Delivery within central Lagos takes 1–3 business days, 3–7 business days for Lagos outskirts and other Nigerian states, and 5–10 business days for international orders.
Do you deliver outside Nigeria?
Yes, we do! International shipping is available with calculated shipping fees shown at checkout.
Note: Customs fees may apply and are the responsibility of the receiver. International delivery typically takes 5–10 business days.
What courier do you use for deliveries outside Lagos?
We partner with FEZ Delivery Ltd Nigeria and DHL for all deliveries outside Lagos.
Can I track my order?
Absolutely! A tracking number is sent to your email once your order is dispatched so you can monitor its delivery status in real-time.
Do you offer pickup?
Yes! You can pick up your order at 41 Industrial Avenue, Sabo Yaba.
Just select “Pick Up” as your delivery option during checkout.
What if I have issues with delivery?
If your order has exceeded the estimated delivery timeframe, please contact us at support@beautyhub.ng or call +234 816 259 8682 for swift assistance.
02. Product Information
Are your products authentic?
Yes — all our products are 100% authentic, sourced directly from reputable brands in the UK, US, and Korea.
I’m unsure what to buy. Can I get help?
Of course! Send us a message on Instagram @beautyhubco.ng or WhatsApp +234 816 259 8682 with your skin concerns, and we’ll recommend a routine tailored to you.
03. Returns & Refunds
Can I get a refund or exchange my product?
Due to the nature of our products, refunds or exchanges are only allowed if your order has not been dispatched. Once an order leaves our store, it becomes ineligible for return.
What if I receive a damaged or faulty item?
We’re truly sorry! Please contact us immediately. Do not discard the product — we may request photos for assessment.
We’ll investigate and resolve the issue quickly.
04. Account & Support
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment info to complete your order.
Can I change my delivery address after placing an order?
You can change your delivery address only before the order is dispatched. If needed, contact us immediately to request the change.
Additional fees may apply.
Where is my invoice?
We email your invoice to reduce paper waste.
If you need a printed copy, please reach out to our support team.
How do I stay updated on new arrivals?
Subscribe to our newsletter to be the first to know about new product drops, promotions, and beauty tips.
05. Payments & Discounts
What payment methods do you accept?
We accept multiple payment options, all displayed at checkout for your convenience.
Do you offer discounts?
Yes! Keep an eye out for our brand-sponsored promotions and discount codes on our homepage.
Subscribe to our newsletter and follow us on social media to stay updated.
06. Customer Support & Store Hours
How can I contact you?
Email: support@beautyhub.ng
Phone/WhatsApp: +234 816 259 8682
Social Media: IG:@beautyhubco.ng
X:@beautyhubco_ng
When are you open?
Our store and support lines are open Monday to Saturday, 9 AM – 6 PM, including public holidays.
Still need help? Reach out to us anytime — we’re always happy to assist! 😊
